FAQs - Frequently Asked Questions | WSFx

Frequently Asked Questions

Tax Collected at Source (TCS) FAQ's here
Video-KYC FAQ's here
General FAQ’s:
Foreign exchange can be taken under private visit category governed by the overall LRS limit of USD 2,50,000 per traveler in a single financial year, as per regulations. However, only USD 3000 of that amount can be carried as currency notes for a particular trip– the balance has to be in the form of prepaid forex cards.

You will need your passport, PAN, a valid visa, and a confirmed air ticket.

Yes, you can place an order through the App however the transaction will be processed on the next working day.
In the event of cancellation of the journey, the foreign exchange drawn for this specific travel must be surrendered within 60 days from the date of its purchase.
Yes, our service executive will pick up the physical documents from your mentioned address on the app. Please make sure to keep them ready and signed on time.
Once you complete your order on the Smart Fx App, we will send you a confirmation mail and an SMS to the registered email address and mobile number you enter at the time of Sign up. In this mail, you will be provided with a "Unique Order Reference Number" along with your order details.
Orders received will be delivered at the time and address mentioned by you in the Smart Fx App.
The rates published on the Smart Fx App are updated on real time basis as they are connected to the live market.
Yes, you can add multiple currencies & products you wish to purchase in one order. You just need to add the currency/product in the order cart and proceed.
There is no restriction on residents holding foreign coins.
While surrendering currency we will need your identification doc and proof of address. If the amount exceeds USD 5,000 in cash or exceeds USD 10,000 in total, you will also need a Currency Declaration form.
No, third party payment is not allowed as per RBI guidelines.
  • o Self
  • o Spouse
  • o Father or Step Father
  • o Mother or Step Mother
  • o Son and step son
  • o Son's Wife
  • o Daughter
  • o Daughter's husband
  • o Brother or Step brother
  • o Sister or Step Sister
Yes, children of all ages are allowed same entitlements (limits) as adults, But Minors/children below age of 12 cannot carry Forex card/Travelers cheque.
* The foreign nationals must stay in India minimum 3 years and above , having pan card , permanent residency in India  and  also applicant is not availing of facilities for remittances of his salary, savings,etc ., abroad in terms of extant regulations
* Similarly, Foreign born wife of an Indian national staying in India minimum 3 years and above , having pan card , permanent residency in India  and  also applicant is not availing of facilities for remittances of his salary, savings, etc., abroad in terms of extant regulations
"Person resident in India" is defined in Section 2(v) of FEMA, 1999 as :
A person residing in India for more than one hundred and eighty-two days during the course of the preceding financial year but does not include:

1. A person who has gone out of India or who stays outside India, in either case -
* For taking up employment outside India
*For carrying on outside India a business or vocation
*For any other purpose, in such circumstances as would indicate his intention to stay outside India for an uncertain period

2. A person who has come to or stays in India, in either case, except:
* For taking up employment in India
* For carrying on in India a business or vocation in India
* For any other purpose, in such circumstances as would indicate his intention to stay in India for an uncertain period
* Any person or body corporate registered or incorporated in India
* An office, branch or agency in India owned or controlled by a person resident outside India
* An office, branch or agency outside India owned or controlled by a person resident in India
  • No limit on amount of foreign exchange that can be brought into India. However, currency notes beyond USD 5000 (equivalent) and up to USD 10000 (total) need to be reported at customs and currency declaration form (CDF) obtained
  • CDF is required whenever currency / forex surrender exceeds respective limits
  • As stipulated by the Government of India, any conversion from one currency to another - sale, encashment & remittance will be charged a GST/SGST on the gross amount of currency exchanged as per the following slabs:
    • -0.18% of the gross amount of currency exchanged for an amount upto Rs 100,000, subject to the minimum amount of Rs 45
    • -Rs 180 and 0.09% of the gross amount of currency exchanged for an amount of rupees exceeding Rs 100,000 and upto Rs 10,00,000
    • -Rs 990 and 0.018 % of the gross amount of currency exchanged for an amount of rupees exceeding Rs 10,00,000, subject to a maximum of Rs. 10,800/-